Email To:support@caweddingdresses.com
Professional Wedding Dress Retail
Shipping Costs Half Free
Return Policy
We always have someone on hand to answer your questions: 24 hours a day, 7 days a week. We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact our customer service representatives.
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Return Policy If you need a return of order, you may please pay attention to our return policy first. To know our return policy is crucial for you to judge whether your order can get a refund after been sent back. The content below is return policy of caweddingdresses.com. |
I. Types of refund THREE types of refunds depend on the nature(s) of problem(s) and the type(s) of product(s) you bought: FULL REFUND, SEGMENTAL REFUND, and NO REFUND. a. FULL REFUND: when ALL practical problems are caused by caweddingdresses.com so that you have to return the product(s) (e.g.: We make the dress in wrong color or wrong size.) b. SEGMENTAL REFUND: when some of the practical problems are caused on the way of shipping(e.g.: deformation or breakage of package or product), and if the returned product(s) are not in good conditions (e.g.: damage of product, losing of component or accessory). c. NO REFUND: some items with special conditions on our website could not be returned (as listed in point III), or because of your affective component (e.g.: "It looks not as good as that on the website", "It feels bad") |
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II. Notifications a. All products that be of FULL AND SEGMENTAL REFUND should be returned to you together with the shipping fee (from caweddingdresses.com to you), but caweddingdresses.com will not be responsible for the shipping fee (from you to caweddingdresses.com). b. 7 days is the deadline of your request for refund, which means you should raise the proposal of refund request to us within 7 days since your reception of caweddingdresses.com parcel(s). c. An approximately 25% restocking fee (full refund products excluded) will be issued according to the conditions and specifications of returned item(s). Attention please: certain formalities of refund are necessary, so you are expected to get your refund within 20 working days. Thanks for you understanding! |
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Repair of Product We offer repair service if the product(s) you bought from caweddingdresses.com meet(s) some problem. ONE year's warranty period is for all electronices sold out from caweddingdresses.com,and all products enjoy FREE repair within their warranty periord (a reasonable repairing charge will be issued referring to the extent of damage, and the time of repairing depends on the product). caweddingdresses.com will absorb the shipping charge for the return journey of your product (s), but you need to manage the shipping fee for it to come to us. Please contact us to find out the charge and time it needs for repairing before you ship the broken product(s), so that we can make the preparations in advance for you to get it back earlier. |
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Replacement of Product While the product(s) you bought on caweddingdresses.com is/are not the one(s) you ordered, you can raise the application of replacement of product(s). caweddingdresses.com will absorb the shipping charge for the return journey of your product (s), but you need to manage the shipping fee for it to come to us. Please contact us to find out the charge and time it needs for replacement before you ship the broken product(s), so that we can make the preparations in advance for you to get it back earlier. No-replacement Categories a.Health & Beauty Products b.Computers (caweddingdresses.com reserves the right to make additions to the list of non-refundable items) For more information of refund policy and after service, please contact us via Liveperson, or dial our contact customer service by email. Any one of our customer service representatives will be glad to offer their help. |
Company Info
Customer Service
Jorma Bridals Business
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